Connect to your Industry

Central Business Services (CBS) was created in December 2020 as Deloitte UK’s internal, enterprise-wide shared services organisation. The vision for CBS is to drive customer-centric and efficient delivery of business services to our firm, enabled by end-to-end ownership of key processes and the application of consistent technology. CBS is expected to grow in size and scope of services as it enables delivery of the Deloitte ambition.

HR Services is one of the sub-functions within CBS with a headcount of circa 310, 120 of whom are based in the UK and 190 of whom are based in Hyderabad, India.

The Head of Operations is a newly created leadership role, required to lead on all operational activities across HR Services. Reporting into the Head of HR Services, you will oversee the operational performance of services detailed within the service catalogue, with a specific focus on service transformation, financial management and operational delivery.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

• Lead effective oversight of operational performance activities and bespoke projects, ensuring ‘path to green’ plans are in place to address issues and escalations raised.
• Responsible for delivery of initiatives arising from MTO planning and accountable for costs, benefits, people, communication and pipeline.
• Provide subject matter expertise around initiatives, designed at continuously improving the quality of service provided by the HR Services function.
• Responsible for talent management and retention strategies.
• Ensure that we continue to evolve and improve our KPIs and SLAs in line with service transformation and customer journeys.
• Oversees and ensures that all communication from HR Services is logical, convincing, strategically aligned with goals and drives business success.
• Create a culture of consistent knowledge management and sharing.
• Deputises for the Head of HR Services in key stakeholder meetings.
• Close collaboration across CBS functions and Enabling Functions to deliver joint initiatives.
• Member of the CBS Extended Leadership Team.

Connect to your skills and professional experience

• Extensive proven experience in Service Management in a large BPO, outsourced or in-house centralised/shared service HR operation.
• Experience of working with offshore teams in India.
• Background in Human Resources with knowledge of UK legislation.
• Proven track record of delivering operational and process improvements within a shared services environment.
• Proven experience of managing large multimillion budgets.
• Experience of leading transformation programmes, delivering tangible outcomes.
• Demonstrated experience working in a large and complex organisation with international aspects and multiple stakeholders across several service areas.
• Lean or Six Sigma qualification preferred.
• Able to build broad and deep relationships across a diverse network, using a flexible influencing style to gain buy-in and drive impact.
• Makes decisions with confidence based on sophisticated analyses of available information and transforms traditional approaches to solution development and drives business success.
• A strong process and customer mindset, with strong analytical skills.
• Excellent communication, influencing, critical analysis and presentation skills.

Connect to your service line - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

"Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.”

• Lisa, Enabling Functions

Connect to your agile working options

Location: Birmingham, Bristol, Cardiff, Edinburgh, Leeds, Liverpool, Manchester, Newcastle, Nottingham

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

You’ll be joining one of our innovative virtual communities. Which means you’ll be part of the Birmingham, Bristol, Cardiff, Edinburgh, Leeds, Liverpool, Manchester, Newcastle or Nottingham team. You’ll spend most of your time working from home like all of your UK colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.

You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we’re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.

Discover more about our locations.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

WPFULL SLICSS BAITEC BAALLI CFTECH LOCOFFICE