Who are Ombudsman Services?

Ombudsman Services provides impartial dispute resolution to consumers and small businesses who haven’t been able to resolve their complaints directly with energy suppliers, communication providers or parking operators.

Our teams help to resolve over 150,000 complaints and appeals each year all at no cost to consumers and this number continues to grow as we work with new suppliers and providers.

As well as providing dispute resolution, we are also committed to helping businesses to improve their service and customer experience by sharing insights and working together to address industry-wide issues.

We are also incredibly proud to be ranked inside the top 40 of the Great Place to work accreditation, ensuring that our working practices and environment encourage a diverse and inclusive working culture where employees are encouraged to be themselves.

What will I be doing as a Dispute Resolution Executive?

Our team of Dispute Resolution Executives (DRE’s) are a customer centric team who work with consumers, suppliers and Networks to gain a balanced view of each case and see it through from registration to resolution.

You will use your excellent communication skills to ensure all parties involved in the dispute feel heard and understand the process we go through to investigate these complaints.

Our Dispute Resolution Executives work in a fast paced, target driven environment working where you will be working on several different cases at any one time, but we always ensure you are fully supported in your role by a dedicated team of leaders and coaches who will also support your learning and development journey.

What are we looking for?

Our ideal candidate will have at least 3 years' experience of working in the energy or communications sector in a customer resolution or complaints environment.

We are looking for great communicators who are happy to listen to our customer’s needs, while also comfortable to use a variety of written and verbal communication channels.

You will be naturally empathetic and great at building relationships, ensuring that complainants and suppliers and providers feel heard and valued.

You will demonstrate sound judgement in making sound decisions and display strong analytical skills with the ability to review large amounts of information in a methodical and timely manner, ensuring decisions are made at pace.

Working as part of a team is part of the culture at Ombudsman Services and therefore you should enjoy being part of a tight knit team where you can support and benefit from colleague’s experiences and perspectives.

What can we offer you?

The salary range for this role is £25,000 - £35,000 per annum which is dependent on your skills, knowledge, and experience. Once you're onboard you could receive a potential salary of up to £40,000 per annum dependent on your progression.

No weekend working. Our teams work a variety of shifts Monday to Friday working between the hours of 8am and 6pm

Home-Based Working. These roles are permanently based at home although candidates would be expected to attend our office in Warrington when required for training sessions and meetings

26 Days holiday plus Bank Holidays

Enhanced contributory pension

Health and Life Assurance options alongside an individual benefits package to suit your lifestyle

On site facilities including subsidised restaurant, free gym, and free parking

Exceptional modern offices with bespoke facilities to encourage creativity and wellbeing

Learning opportunities and tools to support your professional and personal development

A career path with Ombudsman Services which can provide opportunities across the business

Recruitment Process

The closing date for this intake of Dispute Resolution Executives is Tuesday 13th December 2022 at 12pm.

As part of the application process, you will be asked to submit your CV via the Apply Now button. You will also be asked to tell us a bit more about yourself and why you would like to work for Ombudsman Services.

We will then be holding a 2-stage interview process in December, which will allow us to find out a bit more about you and allows you to come and see what a great place Ombudsman Services is to work at.

If you are successful after the interview process, we are looking for candidates to join us in January 2023.

We appreciate all the applications we receive and will be in touch as soon as we can. Please watch out for our emails or phone calls (which may be from a withheld number).

Diversity & Inclusion

We celebrate the diversity of our working community, enjoying the richness of shared experiences and freedom to be ourselves. We’re committed to fairness and equity for all ages, abilities, gender identities, races, beliefs, sexual orientations and status’s.

If you’re excited by our mission, identify with who we’re looking for and want to be part of our community we’d invite you to apply to join us.

Please follow us to find out more!

www.ombudsman-services.org

https://twitter.com/OmbudServices

https://www.facebook.com/OmbudsmanServicesUK

https://www.linkedin.com/company/ombudsman-services/

https://www.youtube.com/user/ombudsmanservices

Job Types: Full-time, Permanent

Salary: £25,000.00-£35,000.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• Monday to Friday

Work Location: Remote

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