We have an exciting opportunity to join our dynamic Front of House Elite Office team covering ground-floor multi-tenanted receptions, as well as Media companies and flagship sites such as Central Saint Giles and 110 Bishopsgate.

This role is a great opportunity to join a fantastic team who are passionate about delivering customer service excellence. We are an inclusive, welcoming group and if you are a natural with people, come and join our unique team.

The role covers a portfolio of sites where you will experience and provide a diverse range of guest experiences by working with different teams, clients, customers, and technology innovations.

Commitment and reliability are key factors as our business could not function without our Elite team! Our Elite Team truly forms the backbone of our business and allows us to provide a totally seamless service to our clients and guests.

The role provides a totally diverse array of front-of-house duties and responsibilities depending on what site you were covering on that particular day, so the variety will really keep you on your toes!

This is a Monday to Friday role working 9 hours per day between the hours of 7 am – 7 pm depending on the site and shift.

Salary £26,000 per annum

Responsibilities

• Meet, Greet and Meeting Room Management

• Be a Guest Experience Maker, by ensuring an engaging, quality, and memorable experience for all guests of the buildings you cover.

• Providing a seamless service to all internal and external clients

• Training on a variety of sites across London (from 15-25+) and moving from site to site depending on Operational requirements

• Standby duties, whereby duties are provided from 06:00 by the Operations department

• Providing a 5-star meet and greet to all visitors promptly, efficiently and completing all related security procedures in a timely manner including offering all appropriate services to ensure smooth execution of the visitor journey

• Escorting guests to appropriate lift lobbies and meeting rooms when requested

• Managing the visitor management system including issuing passes

• Meeting room management including bookings, amendments, and cancellations

• Placing orders through suppliers for Food and Beverage including stationery orders

• Undertake and supervise meeting room set-up for all on-site meetings and functions. This includes room layout, Audio-visual & IT set-up assistance (i.e., network connectivity)

• Switchboard operations

• Booking and creating parcels for couriers and receiving and organising post internally

• Sound knowledge of all Health and Safety areas at each site in the portfolio

‘What OC are made of’

• ‘We Care about You’ – Employee satisfaction and happiness is at the heart of everything we do, and we have various initiatives in place such as an employee wellness programme, Perkbox, Mental health first aid training among others.

• ‘We Invest in You’ – We offer Bespoke learning and development and career progression opportunities thorough our Learning Academy, as well as qualifications through our apprenticeships scheme.

• ‘We are One’ – We are a diverse and inclusive company and are proud to have over 45 different nationalities working with us. If you join OC, you become a member of the OC Family where we value teamwork.

• ‘We Appreciate You’ – We have reward and recognition schemes, The OC Spotlight Awards, long service awards and social events all in place to reward the success of our people.

• ‘We Give Back’ – Giving back is a key part of our business plan. We support charities throughout the year in fundraising, we offer volunteering days which not only enriches our team members but also helps our communities in need. We also encourage social mobility by partnering with organisations that help people get into the corporate world.

What you will need

Required criteria

• Previous customer service experience

Business Computer Systems

Office Concierge

We provide reception, lifestyle, events and security services. OC delivers truly memorable guests experiences – we bring our clients spaces to life

Our benefits