Position

Food & Beverage Host/ess

The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych.

The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.

Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired.

Homage’s restaurant and Décor pays tribute to the Grand Cafés of Europe Renaissance, offering a high standard of Modern British Food. Good Godfrey’s bar & Lounge offers crafty & cosmopolitan cocktails as well as canapés and light bites.

Salary

Salary £12.50 an hour (25.4k plus Service Charge - 39 Hours a week contract

Benefits

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

High street discounts: with Perks at Work

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Holiday pay increasing with length of service

Team Member Referral Program

Healthy meals provided

Laundry service and full provision of uniform

As a Food & Beverage Host/ess, you are responsible to deliver an excellent Guest and Member experience. You will also be required to work in all areas of Food and Beverage and strive to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Welcome guests in a polite and friendly manner
• Coordinate seating for customers
• Take and manage bookings
• Up-sell with latest departmental incentives
• Carry out daily administrative activities of the F&B Director while adhering to Hilton Standards, policies and procedures
• Shift patterns - Tuesday to Saturday (11.00 AM till 7.00 PM)
• Support with admin function around billing
• Support with admin processing with invoices

What are we looking for?

• Excellent verbal and written communication skills
• Excellent administration skills
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!