Start date: Immediately

Salary: Up to £32k DOE

Location: London

Contract Type: Permanent

Hours: 40 hours per week

Reporting to: Workplace Manager

Package

Pension: 3% matched

Holiday: 28 days including bank holidays

Overview

The Facilities Assistant/ Runner holds day to day operational responsibility for the delivery of facilities services across the client floors. Key focus for this role is to ensure that all services are delivered in a confident and efficient manner. The individual will ensure the client space operates as smoothly as possible, so the client’s employees are not distracted from their own work, by having to deal with premises and building related issues.

General Responsibilities:

• Active management of communal floor areas, including all kitchenettes and breakout spaces and communal storage areas.
• Set up and derig of meeting rooms at the request of the client and FoH team.
• Set up for events and event support
• Manual handling is a requirement of the role and training will be provided
• Post collection and distribution including managing all incoming deliveries
• Operate to the highest possible standards in relation to H&S compliance at all times for own and all other’s welfare.
• Monitor stock levels - stationary room consumables and placing order
• Light housekeeping duties
• Operate as part of the “One Team” culture.
• Provision of support around room & resource booking and visitor management
• Manage and create access passes for staff, contractors and visitors
• Operate in a pro-active manner that supports the FoH team to anticipate customer needs
• A can-do attitude.
• Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment of the services provided.
• Be an ambassador of FoH team, leading by example and encouraging engagement.
• Escalate any H&S issues in the building to the Facilities Manger.
• Willing to step up and fill any duties assigned by FoH manger to include reception cover or support on an ad hoc basis
• Running out for adhoc requests such as picking up extra food / stationary / HT requests e.t.c
• First aid and fire marshal duties - training provided.

FM Duties:

• Organising and managing subcontractors to include booking in client diaries, escorting while on site and follow up on site visits, remedials and closeout.
• Support catering appliance maintenance including changing c02 in Billi Taps and troubleshooting coffee machine issues
• Liaise with and coordinate cleaners and housekeepers on site and management client requirements
• Support client internal & external planting and flower contract
• Daily floor checks and meeting room checks to include AV; any issues reported immediately to the Facilities Manager and logged on the internal helpdesk system
• Any other duties the Facilities Manager requires and any other reasonable requests from the client

Personality & Competency:

• Strong communication skills with a ‘can-do’ attitude.
• Self-motivated.
• The ability to deliver the core role effectively in a pressured environment with a hands-on attitude.
• Professional with a strong service driven mentality and a pragmatic approach.
• Commitment to the highest standards of customer service.
• Understanding of facilities management services.

Experience & Qualifications:

• IOSH Working Safely- training can be provided
• 1 year’s minimum experience of direct customer service provision.
• Co-ordination of services provided by multi-service teams.

We are a proud member of the EDAC and encourage applications from a diverse range of applicants