Grade UE05 Salary: £24,285 - £27,929 per annum

CSG, Human Resources, HR Helpline

Full Time, 35 hours per week

Open Ended

We are looking for a customer-focused HR Helpline Assistant, who will help us to deliver first line HR query management across the University of Edinburgh, providing expert service, consistent advice and the best experience for our staff when they need HR support.

Interviews will be held in January

The Opportunity:

You will contribute to a flexible and resilient service by developing proficiency in multiple disciplines within the HR service.

You will deliver consistently excellent customer service experience, resolving multi-channel HR general enquiries first time, via service requests or email, and triaging more complex enquiries to resolution and escalating where appropriate.

Your skills and attributes for success:

• Excellent customer service skills with proven experience of delivering a professional, high quality, customer focused service
• Agility and skills to be able to explain technical issues to internal customers in simple, easy to understand language
• The ability to act on own initiative to address issues, escalating where appropriate
• A strong work ethic, demonstrating extra effort when required
• Asks for and acts on feedback, learning from experience and continuing to develop own professional skills and knowledge

Click Job Description for a copy of the full job description

As a valued member of our team you can expect:

An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme , staff discounts, family friendly initiatives , flexible working and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided.

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.