Location Details: Remote, United Kingdom

At GoDaddy the future of work looks different for each team. Some teams work in the office full-events or offsites. Your hiring manager can share more about this role’s hybrid or remote time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or offsites.

Start Date: 6th February 2023

Shifts: 9pm-7am covering 7 days a week on a rota basis

What you'll get to do...

Our overnights team handles a combination of Inbound and Specialty calls ranging from low to high complexity in technical aspects ranging from Billing, to M365, to cPanel. In this role you will support our existing customers from multiple regions providing the GoDaddy “WOW” customer experience to all. You will enjoy supporting customers with technical elements of our systems and products, providing tools and insights to transform ideas into success. You will be using your influencing and relationship building skills to discover customers needs beyond the reason for their call and recommend enterprise packages to help them grow their business.

Your experience should include...

• Experience in delivering an amazing “WOW” customer service experience on all interactions
• A great telephone manner, excellent communicator - able to build rapport and to adapt tone and direction to suit the needs of customers
• Strong knowledge of internet, email and hosting technology / or have worked within a technical or online business would be advantageous
• Drive and passion to work with key performance indicators, in a highly target-driven sales environment
• Ability to consistently and efficiently steer the conversation beyond the query the customer is calling in about and uncover business needs
• Ability to recommend and close solutions to customers that they may not have been expecting
• Able to multi task multiple systems and navigate the internet quickly and efficiently
• Able to adapt quickly in a sales environment and maintain a high performance
• Be able to work independently and be self-motivated
• Proven track record of owning outcomes and able to work self sufficiently
• Strong customer focus to handle customers from multiple regions
• Ability to learn a multitude of new information over a short period of time and turn theory into practice

We've got your back...

• Basic salary up to £25.5K (Depending on experience and skills) plus uncapped commission
• 20% Shift allowance
• 33 days of annual leave this includes bank holidays entitlement (Pro rata)
• Fast track to leadership + more training opportunities
• Bupa private medical insurance and dental cover
• Private pension with employer matched contributions
• Remote working
• Opportunities to work with global teams and grow your network

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.)

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at myrecruiter@godaddy.com.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.