Incident Manager Job at Source Group International
Posted:
90 days ago
Location:
Manchester, Greater Manchester, North West, England
Job Ref:
BH-34021
Job Type:
Contract
Salary:
£550 - £600 per day
Expiry date:
3/2/2023
Incident Manager
*Inside IR35* *Remote working possible* *Initial 3 month contract with potential to extend*
The role:
- Leveraging technology to issue all communications and providing key stakeholder management
- Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
- Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
- Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
- Supporting and nurturing process improvements and knowledge base improvements
- Continually maintaining and developing tools and resources to manage major incidents effectively
- Providing periodic major incident metrics reports
Key Skills and experience
- Should cover 24x7 shifts
- Drive the war room bridge and restore the services or the outage impacts
- Must have good communication and fluent in drafting the communications – email, SNOW and chat
- Should have experience in ServiceNow
- Multitasking is the key for a major incident manager
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