IT Operations Engineer Job at Department for International Trade

Department for International Trade London

Details

Reference number

273146

Salary

£32,804 - £39,600

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

DIT - COO: DDaT

Type of role

Administration / Corporate Support
Digital
Information Technology
Other

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

1

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

London

About the job

Job summary

As an IT Operations Engineer, you will be responsible for supporting the day-to-day AV service we provide and ensuring that the various services and team members are supported as necessary with their IT requirements. You will apply your skills and knowledge to ensure that we deliver superior and services to all users. You may at times be asked to work outside the standard workday hours depending on support requirements. This role may require you to travel nationally as well as internationally.

We are looking for someone who is self-motivated and is passionate helping staff and colleagues providing IT support. To realise this, you will take a proactive approach to developing your skills and sharing them with the IT Service Operations Team and its partners, actively contributing to continually improving the services we offer.

The role will be based in Old Admiralty Building London, in the office 5 days a week and may require occasional travel to other DIT Offices. Please be aware that this role can only be worked from within the UK and not overseas. This recruitment is continuing as usual, but candidates should be aware that following a Government announcement about changes to some civil service departments, roles will be part of the new Department for Business and Trade.

Find out about life at DIT, our benefits and meet the team by watching our recruitment video, visiting our website or reading our blog!

Job description

You will be an experienced IT professional who can:

  • Support the day-to-day operations of the audio-visual function, ensuring that quality of service and demands are met.
  • Troubleshoot infrastructure, IOS, WINTEL and audio-visual issues.
  • Support staff with organisational wide AV solutions, liaise and arrange testing with counterparts (internal and external).
  • Deliver a high level of service and continuity.
  • Deal with incidents and escalations as appropriate.
  • Work with the organisation and our partners.
  • Investigate and perform evaluations and testing of new and existing solutions.
  • Assist with site surveys and documents current site configuration and user requirements.
  • Maintain the correct processes and documentation.
  • Assist the IT Service Operations team when needed.
  • Maintain prompt and clear lines of communication with all parties.
  • Be able to assume responsibility and work autonomously in a professional manner.
  • Engage in cross team and departmental collaboration.
  • Take responsibility for your actions and be active in delivering a superior service.
  • Ensure that you listen to teammates and capitalise on shared knowledge.
  • Ensure that proper process is followed.

Person specification

Essential Skills and Experience

You will need to have have demonstrable skills and experience of:

  • Both a logical and creative approach to problem-solving, ensuring that the most appropriate actions are taken.
  • The ability to coordinate with team members to resolve problems as they occur and reduce the chance of them happening again in future.
  • Effective verbal and written communication skills, to interpret requirements and present findings.
  • Strong experience of working with WINTEL, iOS, networking, infrastructure, and audio-visual technologies (WebEx, Teams) and applications, end user computing and Microsoft technologies.
  • Working with stakeholders to gather requirements and deliver solutions that meets the user’s needs.
  • A track record of supporting high profile users.
  • Must be able to travel internationally if required at inception of the role.

Desirable Skills and Experience

This is not necessary but would be ideal if you:

  • IT related certifications or a degree or diploma in computer studies that support the required skills.

Personal Attributes and Skills

  • Good written skills
  • Good people skills
  • Methodical approach to problem solving
  • Self-motivated
  • The ability to operate without direct supervision
  • Proven IT experience supporting users
  • Strong audio-visual related skills
  • Strong WINTEL and iOS skills

Benefits

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles, and will assess your Technical Skills and Behaviours.

This recruitment is continuing as usual, but candidates should be aware that following a Government announcement on the changes to some civil service departments, roles will be located in the new Department for Business and Trade.

Interviews for this vacancy will be conducted virtually. We will, however, consider in-person interviews by exception.

Please ensure that you check your emails regularly as all updates from us will be sent to you this way.

Sift will take place week commencing: 16th March 2023

Interviews will take place week commencing: 27th March 2023

Please notes these dates are indicative and may be subject to change.

As part of the application process you will be asked to upload a CV and complete a personal statement outlining your experience, skills and fit for the role.

At the sift stage for this role, we will assess your CV and personal statement against the essential skills and experience listed above. There is no limit on the personal statement, but we recommend writing around 500 words. You can use bullet points and subheadings if you prefer. As well as evidencing the criteria you should also touch upon why you're interested in DIT and in this role.

If we receive a high volume of applications, we will conduct a ‘short sift’ and read one element of your application. For this campaign a short sift would be conducted based on: CV only

How you’ll be assessed

At the interview stage for this role, you will be asked to demonstrate relevant technical skills and behaviours from the Success Profiles framework. A role-specific list of these can be found below.

Salary is determined by performance at interview, within the range advertised. Candidates moving from another government department have the option to retain their current salary.

Technical skills

There will be a technical element within the interview where you will be asked questions about your specific professional skills and knowledge relating directly to the job role.

We will assess you against the following technical skills:

  • Continual service improvement. You know about developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies. (Relevant skill level: awareness)
  • Incident management. You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. (Relevant skill level: awareness)
  • Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Relevant skill level: working)
  • Technical specialism. You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks. (Relevant skill level: awareness)

Detailed explanations of each technical skill can be found on the DDaT Framework.

Behaviours

We will assess you against the following behaviours:

  • Delivering at Pace
  • Working Together
  • Communication and Influencing

Appointments may be made to candidates in merit order based on location preferences. Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised.

If successful and transferring from another Government Department a criminal record check may be carried out.

The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation.

Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Please note – the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role.

Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should contact the DDaT Recruitment team before the closing date to discuss your needs.

Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.

If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DIT by email: Ddat.recruitment@trade.gov.uk

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:

Click here to visit Civil Service Commission.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For further information and to apply please click the link to direct you to the advertisers website.

Vetting Requirements SC

All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.

Failure to meet the residency requirements will result in your security clearance application being rejected.

If you require SC clearance you will need to provide evidence of the below requirements.

Checks will be made against:

  • departmental or company records (personnel files, staff reports, sick leave reports and security records)
  • UK criminal records covering both spent and unspent criminal records
  • your credit and financial history with a credit reference agency
  • Security Services records

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    DDaT Recruitment
    Email :
    ddat.recruitment@trade.gov.uk

Recruitment team :

    Email :
    ddat.recruitment@trade.gov.uk

Further information

Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DIT by email. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Civil Service Commission Complaints




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