Description

We have an exciting opportunity for a Mental Health Administrator to join our team on a full time, permanent basis. As a Mental Health Administrator, you’ll support the delivery and management of face to face services, referral feedback and provide proactive support to the affiliate network. At AXA, we’re adopting a Hybrid way of working, empowering our people to balance their time between home and our Glasgow office in a way that works best for them, their team and our customers.

Working Hours & Shift Pattern: Working sociable hours - Full Time, Monday to Friday 9am - 5pm.

What you'll be doing:

• Acting as a key contact for the affiliate network dealing with incoming calls, email communications and post in a timely manner.
• Managing all formal referrals and liaising with referrers to give appropriate feedback in line with department procedures.
• Liaising with clinical staff to facilitate and manage referrals through Psychological Pathways including eligibility checks and treatment updates.
• Briefing affiliates on full case details, updating databases and ensuring data is accurate and current.

Induction & Training:

You’ll receive a comprehensive induction and training programme from our specialist trainers to set you up for success in your new role at AXA. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development.

Qualifications

• Organisation and time management skills easily able to prioritise workload.
• Experience of handling confidential data would be beneficial.
• Ability to work independently as well as part of a team.
• Strong communication skills both verbal and written.
• A strong customer focus and attention to detail.
• Proficiency in Word, Outlook and Excel.

What we offer

One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £21,450
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus bank holidays
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
• Fabulous opportunities for secondments and sabbaticals
• AXA employee discounts
• Gym Benefits

Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development and celebrating differences. We understand that everyone has individual work and home life responsibilities, therefore we’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a regulated financial services company, all successful candidates will be subject to preemployment checks. We’re committed to providing equal opportunities for all, therefore we welcome and encourage applications from people of all backgrounds. As a disability confident employer, we’re pleased to offer our support and access to the AXA Accessibility Concierge should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you’d like to discuss this role further or would like to engage with our Accessibility Concierge, please send an email to charlene.pike@swiftcover.com.

#LI-Hybrid #FeelgoodHealth #Health1

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back, or finding them the right specialist to take their treatment forward. Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.