Patient Services Manager Job at Spire Healthcare
Patient Services Manager | Operations | Competitive salary plus excellent benefits | Portsmouth | Permanent – Full-Time
Spire Portsmouth Hospital in Havant have an exciting new opportunity for a Patient Services Manager to join the team.
This role will be to provide an efficient administration service within reception, ward and medical records (& Medical Secretaries) for the hospital, and to manage staff and processes within established policies and process. You will also need to ensure an exemplary level of customer service is upheld in the provision of services to patients, consultants and the hospital team.
Duties and responsibilities;
- To provide day to day management of administration staff within designated areas ensuring that individual team member's performance, appraisal and daily tasks are completed to a high level of service both to internal and external customers
- To manage the reception and associated ward administration staff ensuring all rotas are maintained/changed and updated in line with the ever-changing business need including adapting for sickness leave, service demands, and distribute the administration rota as required.
- To oversee the management of Medical Records in accordance with Spire Policy, incorporating efficient filing processes, access to records and adherence to audit requirements
- To ensure the effective training of staff to complete tasks relating to each admin function as required as well as day to day management of staff to include performance, appraisal etc.
- To manage all finance elements associated with the reception functions that are undertaken by members of the team including payments and monitoring the banking at the end of shift/day
Who we're looking for;
- Proficient IT and organisation skills with experience of MS office suites to include database and excel
- Educated to GCSE in maths and English or equivalent
- First level management qualification or equal experience
- Previous relevant experience in an Administrative support role and in managing large teams in a customer facing environment
- Strong verbal and written skills as well as excellent telephone and customer service skills
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Mark Ballard mark.ballard@spirehealthcare.com
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We’re committed to looking after people, both patients and staff. Join us, and you’ll receive a warm welcome.
Who are we? - A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
About the Team: Spire Portsmouth Hospital offers world-class care within beautiful surroundings, and is part of one of the UK's most respected private hospital groups. With a full multidisciplinary medical team, you can get fast access to expert healthcare, from consultations and diagnosis to personalised treatments and as much aftercare as you clinically need.
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