G4S Fire & Security Systems (UK) is part of G4S Secure Solutions (UK), the UK's largest private provider of security solutions. An exciting opportunity has arisen for an experienced Product Support Engineering team at our Belfast Office.

About the Role

• Providing remote help desk support for a range of security systems, including Intruder, Access Control, Body Worn Cameras, CCTV, Intercom, Key Management Network and 2 way audio.
• Providing technical support and diagnostics to G4S Engineers and other G4S site based employees around the UK with a view to resolving as many system faults remotely as possible.
• Remote commissioning of DWP sites in conjunction with the site based installation teams.
• Provision of remote PPM activities on intruder alarm systems and collation of results onwards to the account management and admin functions.
• To provide a technical support service to the ARC Customer Service Team when they encounter issues on-boarding new customer Access Control, CCTV, Intruder Alarm, Body Worn Camera and 2 way audio systems.
• To provide a testing service for new remotely viewable CCTV systems and ensure that they perform in line with required parameters to allow a customer system to be successfully monitored in accordance with BS8418
• Keep up-to-date with various 3rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
• To provide clear, well written technical documentation for a variety of purposes.
• To maintain accurate, real time records of site based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates etc.)
• To maintain accurate and timely records of all technical issues in the company fault recording system.
• Occasional UK travel and overnight stays may be a requirement

About You

• Providing remote help desk support for a range of security systems, including
• Intruder, Access Control, Body Worn Cameras, CCTV, Intercom, Key
• Management Network and 2 way audio.
• Providing technical support and diagnostics to G4S Engineers and other G4S
• site based employees around the UK with a view to resolving as many system
• faults remotely as possible.
• Remote commissioning of DWP sites in conjunction with the site based
• installation teams.
• Provision of remote PPM activities on intruder alarm systems and collation of results onwards to the account management and admin functions.
• Previous experience of working at an engineering level with Access Control Systems, Intruder Alarms and / or CCTV systems.
• Previous experience of offering over the phone & remote diagnostics / PPM service
• Good level of PC skills.
• Understanding of electrical / electronics (relays,voltage, current, etc.)
• Need to be customer focused with the ability to communicate technical subject matter to non
• technical end users or technically capable engineers.

In return

• Salary of up to £38,000 per annum
• 25 days holiday
• Pension/Life assurance
• Employee Discount Schemes
• Workplace pension scheme
• Progression, training & development opportunities
• Refer a friend scheme