Role Responsibility:

REGIONAL ACCOUNT MANAGER

Trinity Buoy Wharf E14 0JW

40hrs, Full Time, Permanent

£65,000 - £75,000 per annum

Excellent Company benefits including Contributory Pension and Company Car

As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies.

We have an exciting opportunity for a Regional Account Manager to join our team based in East London. This is a full time role working 40 hours per week, Monday to Friday between 8:00am and 5:00pm.

As Regional Account Manager you will collaborate with colleagues across multiple accounts and be an ambassador of a one team approach leading and supporting the regional operational teams, representing G4S and our Client’s needs. You will own the relationship with operational delivery and operational functional support teams to ensure delivery of Client and G4S contractual requirements, including reporting, on time and to the required quality standards. Operating in a Senior Management position you will be expected to demonstrate G4S Values at all times and have a zero tolerance to harm.

Key Responsibilities/Accountabilities will include:

• To ensure G4S Values, including zero tolerance to harm, are embedded as a ‘way of everyday working life’

• Ensure all H&S and compliance remedial actions are completed on time and in full whilst analysing for improvement and or systemic errors

• Provide support to the Operations Director on the management and control of the facilities management contracts, including financial targets

• To assist the Operations Director in the delivery of safe, effective facilities management services

• Compile and co-ordinate data, statistics, financial and performance returns etc.; produce reports as required

• Prepare and issue internal and external monthly performance reports with an eye for detail and analysis. Documenting success and why or what required improvements are to be/have been implemented to bring performance back to/exceeding expectations

• To lead and manage a regional functional services support team, iIncluding various administrative support personnel

• Continuously identify opportunities for process improvements and maintain a sense of pace and urgency so that actions can be delivered

• Ensure that the contractual obligations matrix for all accounts is current and adhered to on time

• Ensure direct reports and teams are operating to standard diaries focusing on Important vs Urgent

• Ensure Operational Leads are embracing a standardised delivery of services, maintaining on time requirements to all statutory and legislative requirements

• Be responsible for ensuring all identified training plans are undertaken on time with demonstrable evidence of compliance and competency

• To work collaboratively with the Helpdesk Manager and Hard Services Leads to support Operational Leads with contractor service delivery performance and performance review meetings/actions

• In conjunction with the Hard Services Manager, audit and document outcomes and actions pertaining to site log books for fire, water and asbestos management

• Efficiency - monitor and report on labour establishment (plan) vs headcount (actual), reasons for deviation and plans to bring back in control

• Monitor and report on agency labour spend with a view to recruiting to planned G4S perm establishment and managing recruitment internally opposed to a default agency requirement

• Attend monthly contract performance reviews and drive actions to on time completion

• Attend Client meetings reporting on and reviewing the service delivery performance including Payment Mechanism review and mitigation justification

  
  

The Ideal Candidate:

Essential Criteria:

• IOSH Managing Safely

• Management of multiple regional contracts

• Statutory compliance management

• CAFM and PPM planning and forward maintenance experience

• Verbal and written communication skills

• Excellent understanding of the company

• Strong negotiation and customer service skills

• Multitasking skills

• Data collection and analysis skills

• Listening skills

• Interpersonal skills

• Emotional intelligence

• Strong in Microsoft excel, word and PowerPoint (will be Google platform equivalent)

  
  

Desirable Criteria:

• Experience working in a PFI/PPP environment

• Lean, Six Sigma qualification

• Project management

• A relevant professional qualification e.g. BIFM, IWFM

  
  

Additional Company Benefits available:

• Company pension scheme with employer contributions

• G4S Life Assurance Scheme

• Subsidised healthcare plan

• Charity work- Match-IT and Payroll Giving

• Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

• Progression, training and development opportunities

  
  

At G4S our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.

If you believe in our values as much as we do and would like a job that makes a difference, then this is an exciting opportunity.