REGISTRY OFFICER (SURVEYS) Job at Buckinghamshire New University
Location
High Wycombe
Contract Type
Permanent
Salary Range
£30,502 - £34,308
Hours per week
37
Closing Date
15/01/2023
Ref No
1143
Full Time - Permanent - High Wycombe
Salary - £30,502 - £34,308
Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.
Our University’s DRIVE values are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues.
BNU continues to experience rapid growth in student numbers, making us one of the fastest-growing higher education providers. This is an exciting time to join the University as we invest significantly in estate developments and welcome Jay Blades MBE as our inaugural Chancellor.
The post holder will provide operational management of central student survey campaigns at BNU, including survey design, preparing student data, exporting and analysing response rates/ results for the National Student Survey (NSS), UK Engagement Survey (UKES), Postgraduate Taught Experience Survey (PTES), as well as other internal surveys at both a programme and module level.
The post holder will be required to use their own initiative to manage, prioritise and action a varied and demanding workload, to bring best practices to the Directorate. They must be proactive and flexible in delivering support to colleagues across the university and be able to operate under pressure with minimal supervision.
What we offer:
- a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
- training & development support opportunities
- contributory pension scheme
- discounted gym membership for our on-site gym
- a range of staff discounts with major retailers.
Please click here to see our wide range of benefits available for employees.
If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.
For further information about this role please contact Richard Shepherd at Richard.Shepherd@Bucks.ac.uk.
All applications are to be made in full and online.
Buckinghamshire New University is proud to have a diverse community and a strong track record of inclusion. Our aim is to continue to build an environment where everyone thrives and can be themselves. We therefore ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.
Closing Date: 15 January 2023
Interview Date: TBC
If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.
At Buckinghamshire New University equality of opportunity and diversity is at the heart of all we do and fully integrated into our values. Our aim is to create an inclusive environment where everyone thrives and feels a sense of belonging. We are committed to diversity and welcome applications from different backgrounds and experiences.
Buckinghamshire New University is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.
The University is also committed to achieving the Race Equality Charter.
JOB DESCRIPTION
Job Title: Registry Officer (Surveys)
Faculty/Directorate: Academic Registry
Grade: F
Location: High Wycombe
Hours: 37
Responsible to: Senior Registry Officer
Responsible for: Registry Administrators
Job Purpose:
The post holder is responsible for managing the coordination, delivery and enhancement of the University’s key functions related to student surveys. Providing high-level support and guidance for student feedback across the university and its partners.
The post holder will provide operational management of central student survey campaigns at BNU, including survey design, preparing student data, exporting and analysing response rates/ results for the National Student Survey (NSS), UK Engagement Survey (UKES), Postgraduate Taught Experience Survey (PTES), as well as other internal surveys at both a programme and module level.
The post holder will be required to use their own initiative to manage, prioritise and action a varied and demanding workload, to bring best practices to the Directorate. They must be proactive and flexible in delivering support to colleagues across the university and be able to operate under pressure with minimal supervision.
The purpose of the job description is to indicate the general level of responsibility: the duties may vary from time to time without changing the general character or level of responsibility.
Main Duties & Responsibilities of the role:
- To lead on the operational aspects of the University’s participation in a range of annual student surveys (external and internal) including; the National Student Survey (NSS), the Postgraduate Taught Experience Survey (PTES), BNU mid-semester surveys as well as other programme and module specific surveys
- To Develop the annual schedule of surveys by liaising and working closely with colleagues across the university, with the aim of documenting all student survey activity to reduce survey fatigue and ensure alignment with wider student voice activity
- Prepare survey questions for the BNU mid-semester survey as well as other programme specific surveys and seek agreement through the Student Survey Action Group (SSAG)
- Design and prepare online surveys using dedicated survey software ‘EvaSys’ ensuring these are easy to navigate, visually appealing and easy to read to ensure and encourage survey completion by participants
- Prepare student survey population data by extracting large data sets from our Management Information System (MIS), and sort and filter this accordingly to prepare an accurate student population depending on the survey e.g., Undergraduate, Postgraduate, Programme specific
- Regularly review, monitor and report survey response rates to key stakeholders at BNU and Partner Institutions
- To export survey results and send these to relevant stakeholders at BNU and Partner Institutions, ensuring they are uploaded in a timely manner to BNU’s data analysis software ‘Tableau’
- To work with colleagues across BNU to enhance and continually improve student feedback mechanisms, ensuring best practice; Actively participate and support the Student Survey Action Group (SSAG) and other survey specific working groups to ensure effective planning and delivery of surveys, preparing papers, and briefing notes as required
- To work closely with all the Schools and relevant Professional Service Directorates including; the Pro Vice-Chancellor (Student Experience), the Office of the Dean of Students, Marketing and Communications, Students’ Union and Strategic Planning & Change
- Act as lead contact for the NSS provider Ipsos MORI, AdvanceHE as well as the survey software provider EvaSys
- Support student survey campaigns, promoting engagement and participation by supporting planned sessions for survey completion. Prepare briefing materials, design and update participation trackers
- Keep up to date with developments in the sector with regard to student surveys, including Advance HE, the Office for Students (OfS) and the Higher Education Statistics Agency (HESA); to ensure best practice and compliance with requirements
- On an ad-hoc basis, support relevant university-wide projects related to student surveys
General
- To assist with the University’s Graduation Ceremonies, undertaking specific tasks as required.
- To be actively engaged with internal working groups and to proactively implement agreed process changes within the University.
- To adopt and demonstrate behaviours aligned to the University’s values.
- To keep abreast of sector developments and best practice and undertake CPD as relevant to the role
- There may be a requirement for these duties to be carried out across different sites within the University.
- Comply with relevant legislative and other requirements (e.g. the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices
- Such other duties temporarily or on a continuing basis, as may reasonably be required
The purpose of the job description is to indicate the general level of responsibility: the duties may vary from time to time without changing the general character or level of responsibility.
PERSON SPECIFICATION
E – Essential D = Desirable A = Application T = Test I = Interview
Education, Qualifications & Training
E / D
Means of Testing
Good General Education
E
A
First degree or equivalent
D
A
Knowledge & Experience
E / D
Expert knowledge in discipline/field
E
A/I
Experienced administrator
E
A/I
Experience of data analysis, evaluation and of using data
E
A/I
Experience of working on own initiative
E
A/I
Experience of problem solving
E
A/I
Experience of educational working practices
E
A/I
Knowledge of Higher Education systems, process and procedures in the UK
D
A/I
Analysing and reflecting on data and process and proposing change and solutions
D
A/I
Awareness of data protection, freedom of information and consumer rights legislation
E
A/I
Experience of customer service and a commitment to being customer focussed
D
A/I
Experience of dealing with staff at all levels
D
A/I
Skills
E / D
Excellent interpersonal skills to develop effective working relationships at all levels
E
I
Excellent written and oral communication skills including report writing
E
I
Proven organisational and planning skills
E
I
Ability to work as part of a team
E
I
Proactive and flexible attitude to work
E
I
Proven ability of working well under pressure, to deadlines and with minimal supervision
E
I
Good IT skills using MS packages and databases
E
I
Good time management skills, with the ability to manage simultaneous projects to deadlines
E
I
Methodical and accurate approach – meticulous attention to detail
E
I
Special Requirements
E / D
Willingness to work flexible hours as required during peak work times
E
I
Willingness to travel between campuses as required
E
I
BUCKS BEHAVIOURAL FRAMEWORK
Managing self and personal skills
- Being aware of own behaviour and how it impacts on others and the goals and objectives of the University
- Demonstrating University Values
- Enhancing personal skills to adapt professional practice accordingly
Using resources effectively
- Identifying and making the most productive use or resources including people, time, information, networks
Working together
- Proactively developing productive working relationships across the University
- Sharing information and keeping others informed
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