Resident Liaison Officer RBKC605658 Job at London Tri-Borough Councils
Job Summary:
Salary range: £35,223 - £38,934 per annum
Work location: London
Hours per week: 36
Contract type: Permanent
Vetting requirements: Standard DBS check
Closing date: 4th January 2023
Interview date: Week commencing 16th January 2023
About Us:
As we invest in our housing, you’ll manage relationships with our residents
In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective and efficient. Following the Grenfell tragedy we have brought our social housing stock back under local authority control. We’re now embarking a range of high-profile capital improvement projects and are committed to working closely with local residents and leaseholders whose homes are affected by the building works.
The Role:
You’ll put residents and the local community at the heart of all our plans, making certain they know we are ready to listen and to support them, and ensuring their voices are heard as projects are planned and progressed. You’ll deal with a wide range of issues, from assisting in decanting residents to resolving disputes. Communication will be an important element of the role: you’ll attend meetings, presentations and exhibitions for residents, and will advise contractors on resident information packs and messaging across a variety of media.
Please refer to the Job Description for more information
About You:
You’re likely to have background in social housing, construction or front facing customer service and will have a good appreciation of housing policy and site operations. Used to engaging with a range of different people, from senior management to local residents, you’re good at fostering constructive working relationships, solving problems and resolving differences. Open-minded and forward-thinking, with a can-do attitude, you’ll be able to consult and communicate with both empathy and confidence.
Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
Application process
Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.
You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.
Additional information
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
We do not accept speculative CVs from any source.
Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.
If you experience difficulties with the recruitment application process, please contact the recruitment team by email: recruitment@rbkc.gov.uk
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