Service Desk Operator Job at Resourcing Group
Main Purpose:
Support Service Desk Manager and other members of the team in the delivery of FM Contracts delivered.
Communicate effectively with clients and operational staff as required.
Duties:
- Dealing with Works Orders (both PPM and Reactive) submitted through the system.
- Answering Telephones, Generating and Planning Work Instructions for Maintenance Engineers and passing work instructions to operatives/sub-contractors
- Monitoring Job Progress, recording on the work orders and keeping customers informed thought the work process
- Ensuring all work orders are closed out in a timely fashion and within SLA, completing all fields with relevant information, such as purchase orders, service reports and log notes
- Checking and ensuring that technicians paperwork, service reports and timesheets etc. are completed accurately and on time
- Timely preparation of statistics for monthly client reports for presentation to the contract's managers to the requested format
- Planning in reactive works for engineers and organising PPMs for the month ahead
Skills & Desirables
- Understanding of asset management principles and maintenance techniques
- Understanding of building services
- Excellent PC skills and the use of Microsoft Office
- Experience in the use of a CAFM system
Resourcing Group is acting as an Employment Agency in relation to this vacancy.
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