A day in the life:

• Work closely with the team making sure our customers are being introduced to our multi-channel offerings at every opportunity.
• Work with your store manager to achieve forecasted sales, sharing ideas on how any shortfall in target can be met.
• Engage all team members in achieving store or personal targets. Offering advice on how to increase ATV or UPT sales opportunities.
• Use all digital and virtual learning platforms to increase personal knowledge.
• Be an ambassador of self-development, encouraging team members towards self-learning and development.
• Uphold our B-Corp principles in every aspect of your role.
• Help our customers in many different and sometimes diverse situations, from the intimate situation of bra measuring through to demonstrating a product or processing a customer transaction using a variety of selling platforms.
• Perform most of the store operational and administrative duties.
• Learn about our products and feel confident about sharing your knowledge with the team and our customers.
• Actively listen to our customers’ needs and working out what the best solution is for them.
• Taking pride in keeping your store looking immaculate.
• Upholding these expectations in your Store Manager’s absence.

• Previous experience as a team leader or supervisor within a retail environment.
• Previous customer service and sales experience.
• An aptitude towards team development and training would be useful.
• Analyse data and implement change
• We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
• Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
• You will be a great communicator and you’ll work with the team to create a harmonious and respectful environment.
• We like to keep our stores looking tip top, so you’ll have a keen eye for detail.
• Confident, and proactive communicator

• Be a brand ambassador, ensuring that our values and ethos are never compromised
• Be honest and respectful
• Work collaboratively
• Talk openly and actively listen
• Take ownership of all aspects of the role
• Proactively find solutions to problems.

• We believe R&R is important so for each year you’re with us, you have an extra day’s holiday!
• Why work on your Birthday? Have it off!
• Let’s celebrate doing well – encouragement schemes
• Helping plan for the future - contributory pension scheme
• Get on the move - cycle to work scheme
• Support for planning your finances - JoJo saving scheme
• Having a great time - fabulous social events
• Supporting our communities – volunteer days
• We love our products! 40% discount off JoJo branded lines
• Learning environment - ongoing training and educational development initiatives

We are a company founded on the principle of People & Planet above Profit and we are proud of our B Corp Status. JoJo is a team effort and so many of our employees have put their heart and soul into their jobs, making sure we offer the most gorgeous collections and deliver the best service.

We may have grown into the UK’s leading parent and baby retailer, but we will never compromise on the quality of our products – it’s part of our DNA! Our customers trust us to offer excellent quality at reasonable prices. All our team members strive to be the best they can be and we love how we support each other.

We put our growth down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and the never-ending pursuit of high standards means we have built a company that makes all of us proud.

We embrace and openly welcome people from different cultures, perspectives and experiences to create a diverse and enriched company. We work hard to recruit, develop and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. We are guided by our values and B Corp status in everything we do, and we recognise that being a diverse and inclusive employer helps us make a difference to all our employees and customers.