Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park’s crucial role in World War Two.

An exciting opportunity has arisen for a Visitor Service Assistant (Weekends) to join our Retail and Admissions team for two days per week, working both Saturday and Sunday. Some evening hours will be required on occasion, to support during special events.

Hours of work will be 09:00 – 17:00 or 09:45 – 17:45. Overtime may be required to cover the needs of the business.

This position will include working within admissions and the gift shop to welcome visitors and coach groups to Bletchley Park and provide exceptional service. You will assist with processing ticket sales and purchases, issuing Multimedia Guides and have the ability to deal with queries and complaints calmly and efficiently.

The successful candidate will be a team player, with a passion for amazing customer service and a strong sense of professionalism. They will be flexible in their approach to work and be comfortable working within a busy visitor-facing role. Previous customer service / retail experience would be an advantage.

Please see the Job Description for further details around the person requirements and job responsibilities. This role is public-facing and as such uniform will be provided and a dress code is in place.

The hourly rate for this role is below, increasing following the successful completion of a 6-month probationary period.

• Under 18s £7.67 (£8.00 post probation)
• Over 18s £9.77 (£10.00 post probation)

Benefits include 33 days annual leave pro-rata (including statutory holidays), company pension scheme, death-in-service and healthcare cash plan.

At Bletchley Park Trust we take your privacy seriously. So that you can fully understand the way we use your data, please refer to our Privacy Policy for Recruitment, which can be found on our website, www.bletchleypark.org.uk/privacy-policy/privacy-policy-for-recruitment.

If this sounds like the Visitor Services Assistant (Weekends) role for you, please send your CV and a Cover Letter explaining why you are suitable for this role to Tracy Brighten, HR Officer using the email address recruitment@bletchleypark.org.uk

Closing date for applications is Friday 31 March 2023.

Strictly no agencies.