Web Chat Adviser Job at Haven
Webchat Advisor
Full Time / Permanent / Shifts
Hybrid / Working 3 days per week at our Contact Centre in Hemel Hempstead – HP2 4YL OR Work From Home if you live more than 35 miles from the Contact Centre
Competitive Salary + Yearly Bonus Scheme
We are
looking for Webchat Advisors to join our fantastic team here at
Haven on a full time, permanent basis.
As a Webchat Advisor, you will be responsible for delivering a
first-class customer service experience through social media, live chat, and
guest feedback communication. Always aiming to provide a first-time resolution
ensuring professional responses and feeding back to the business.
Please note, this is a Hybrid Role where you will be expected to work from the Contact Centre in Hemel Hempstead (HP2 4YL) 2-3 times per work, with the rest of your time spent working from home. If you are located more than 35 miles from our Contact Centre in Hemel Hempstead (HP2 4YL), we will consider full time working from home. However, please consider that if successful, you would be expected to be able to work from the Contact Centre for your first 1-2 weeks for training purposes.
For many this journey will start with you! So, we are
looking for people who have:
Key
Responsibilities:
FAQs
to guest relations
experience
guidelines
Shifts:
Who are we?
As the UK’s leading holiday operator, a career at Haven can
offer more than just a job. Part of the award-winning Bourne Leisure family, we
have plenty of exciting opportunities for development, over 9,000 fantastic
team members and 38 beautiful seaside locations and our HQ based in Hemel
Hempstead. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted
along some of the most breath-taking parts of the great British coastline,
providing memories that last a lifetime for guests, owners, and team.
We’re
passionate about what we do, and we have a great time doing it, all of which is
reflected in our Breath of Fresh Air culture. We welcome all new talent with
open arms and support your journey with Haven in any way we can.
What's it like to work
with us?
Ultimately,
it’s our people and teams that make us an employer of choice.
At Haven,
we care about you as an individual– whether you are office based, home
based or a mixture of the two, we are open and transparent in our approach and
welcome the same approach in return. We are a place where talent
thrives and gives you the autonomy to be the master of your own
path. We are supportive and collaborative, giving you the opportunity to
learn, ask questions and work with different people throughout the
business. We are one great team, and we celebrate successes as an
individual and as a collective with our teams.
What will you get in return?
etc
We are looking for a start date of 7th January 2023 for successful candidates. We are looking for a start date of 2nd January 2023 for successful candidates. Successful candidates will also need to undertake 2 weeks of mandatory training at head office, where you will need to work from the office. Those who are offered remote contracts will have their travel expenses re-imbursed.
Apply now to secure an interview!
If you have any questions or have any specific needs during interviews, please do not hesitate to contact Recruitment Manager Kirstie Hopkins by emailing Kirstie.hopkins@haven.co.uk
Please Note :
siennaramirez.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, siennaramirez.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Full Time / Permanent / Shifts
Hybrid / Working 3 days per week at our Contact Centre in Hemel Hempstead – HP2 4YL OR Work From Home if you live more than 35 miles from the Contact Centre
Competitive Salary + Yearly Bonus Scheme
We are
looking for Webchat Advisors to join our fantastic team here at
Haven on a full time, permanent basis.
As a Webchat Advisor, you will be responsible for delivering a
first-class customer service experience through social media, live chat, and
guest feedback communication. Always aiming to provide a first-time resolution
ensuring professional responses and feeding back to the business.
Please note, this is a Hybrid Role where you will be expected to work from the Contact Centre in Hemel Hempstead (HP2 4YL) 2-3 times per work, with the rest of your time spent working from home. If you are located more than 35 miles from our Contact Centre in Hemel Hempstead (HP2 4YL), we will consider full time working from home. However, please consider that if successful, you would be expected to be able to work from the Contact Centre for your first 1-2 weeks for training purposes.
For many this journey will start with you! So, we are
looking for people who have:
- Knowledge of social media, live chat, and
- Have excellent problem-solving skills
- Can take ownership to solve the guest’s or
- Can affect NPS and brand reputation
- Have excellent level of spoken and written
- Have previous experience in customer care
- Have excellent communication skills
- Are fully flexible and able to work shifts
Key
Responsibilities:
- Respond to our guest through various
- Utilise available resources to respond to
FAQs
- Support parks with social media reviews and
to guest relations
- Report to line manager any common issues
experience
- A self-driven approach to problem solving,
guidelines
- Have a detailed knowledge of the Haven
- Support other areas of the business or tasks
Shifts:
- Hybrid Working: 3 days in office / 2 days at home
- Our contact centre opening hours are Monday to Friday – (9am – 7pm) and
- Shift Patterns: 4 days in the week, 1 day at weekend, 1 in 4 weeks 5 shifts
Who are we?
As the UK’s leading holiday operator, a career at Haven can
offer more than just a job. Part of the award-winning Bourne Leisure family, we
have plenty of exciting opportunities for development, over 9,000 fantastic
team members and 38 beautiful seaside locations and our HQ based in Hemel
Hempstead. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted
along some of the most breath-taking parts of the great British coastline,
providing memories that last a lifetime for guests, owners, and team.
We’re
passionate about what we do, and we have a great time doing it, all of which is
reflected in our Breath of Fresh Air culture. We welcome all new talent with
open arms and support your journey with Haven in any way we can.
What's it like to work
with us?
Ultimately,
it’s our people and teams that make us an employer of choice.
At Haven,
we care about you as an individual– whether you are office based, home
based or a mixture of the two, we are open and transparent in our approach and
welcome the same approach in return. We are a place where talent
thrives and gives you the autonomy to be the master of your own
path. We are supportive and collaborative, giving you the opportunity to
learn, ask questions and work with different people throughout the
business. We are one great team, and we celebrate successes as an
individual and as a collective with our teams.
What will you get in return?
- Competitive pay & bonus opportunity
- 20% staff discount for all of your family & friends in Haven, Butlins
- Company events such as Christmas parties and team days
- Opportunities to use our corporate box at The O2 arena for music, comedy,
- Onsite parking and subsidised café
- Fully funded qualification development opportunities from Level 2 to Masters
- Fantastic discounts on purchases from most major retailers via our app
- Access to the Employee Assistance Programme including support for your well
etc
- Opportunity to purchase extra holiday
- Instant Recognition schemes with great rewards
- Long Service awards
We are looking for a start date of 7th January 2023 for successful candidates. We are looking for a start date of 2nd January 2023 for successful candidates. Successful candidates will also need to undertake 2 weeks of mandatory training at head office, where you will need to work from the office. Those who are offered remote contracts will have their travel expenses re-imbursed.
Apply now to secure an interview!
If you have any questions or have any specific needs during interviews, please do not hesitate to contact Recruitment Manager Kirstie Hopkins by emailing Kirstie.hopkins@haven.co.uk
Please Note :
siennaramirez.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, siennaramirez.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.