Teleperformance ranked 25 in the Fortune World's Best WorkplacesTM in 2021! Each Interaction Matters

Job Overview

• Start Date: Various
• Salary: £20,363 - £22,443 (£9.79 hour - OTE £10.79 hour)
• Location: Work from home
• Shifts: Full time 40 hours working 5/7 days, full flexibility required Monday to Friday 8am - 8pm and Saturday 8am-6pm
• Training Duration: 3 weeks Monday to Friday 9am - 5:30pm, full attendance required
• Contract: Permanent

Day to day responsibilities of the Customer Service Representative

• We have an exciting opportunity to start working as part of one of our most prestigious clients. In this role you will provide finance and insurance services to customers across the entire United Kingdom for some of the best global automotive brands. Dealing with both new and existing customers, you will have the opportunity to provide the highest standard of customer service for a rapidly expanding financial company.
• Be first line support for all telephone enquiries, responding to all queries in a polite and professional manner - from general enquires to complaints handling
• Energetically and enthusiastically work as part of a high performing Customer Operations team
• Consistently put our customers first and build their trust, taking full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service
• Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand
• Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease
• Adhering to company and industry standards
• Follow all FCA regulations and quality and compliance principles and adhere to TCF principles whilst maintaining first class customer service

Benefits of being a Customer Service Representative

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment