Tradebe require Customer Service Advisors for our new offices in Birchwood Park, Warrington.

Salary and Benefits:

• Salary up to £23k per annum, and up to £250 per quarter bonus.
• A very generous 25 days holiday plus 8 Bank Holidays.
• 37.5 hours per week, no late evenings or weekend working (flexibility required at month end)
• Life assurance and pension plan.
• Free shuttle bus to and from Birchwood train station.
• Eye Care and discounted shopping vouchers
• Well-being and employee assistance.
• Discounted onsite gym membership.
• Cycle to work scheme.
• Continuous professional development.

Why Tradebe:

This is no ordinary customer service role, and our people are our biggest asset. Due to continued success and growth, we are looking to recruit proactive and enthusiastic team members who focus on providing an excellent, friendly, and professional service to our customers.

Are you proactive and looking to be part of a new team working in an exceptional environment? Are you looking to develop and grow your career? Are you passionate about providing exceptional customer service? Are you looking for a challenge? If so, this role is for you.

What you will be doing:

• Working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end-to-end life cycle.
• Processing customer sales orders, dealing with customer requests, and billing using multiple systems on a day-to-day basis.
• Investigate complex customer queries relating to an extensive range of products.
• Working in a high-paced environment, making decisions and actions autonomously.
• Educating our customers on a range of products and services, being there for them!
• Ensuring challenges that occur, a root cause, and preventative actions are found.
• Providing customer service, advice, and support to all areas.

What you will bring to this role:

• Established experience in a customer-focused environment where you can demonstrate exceptional customer service skills.
• Great computer skills. CRM, SAP, and MS Office skills, advanced Excel beneficial.
• Proficiency and confidence in answering phone, chat, and e-mail communication.
• Problem-solving, and logistical thinking, with strong attention to detail.
• Effective administration, planning, data accuracy, numeracy, and organisation skills.
• Able to work as part of a team, supporting colleagues.
• Excellent time keeping and reliable attendance record.
• A positive, proactive, and flexible attitude.

Desirable Skills:

• SAP / C4C / Ticket Management experience
• 2 years minimum in a Customer Service, Excellence, or Business Coordination
• Environmental Services / Waste Management / Recycling experience