Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we’ve built. Want to join them?
MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS
CLIENT SUPPORT EXECUTIVE (TRAINEE)
As a Client Support Executive (Trainee) at Kainos, you will work as part of a large global team supporting our successful cloud-based Smart™ Automated Testing, Audit and Shield Applications, across our world-wide customer-base. You will work co-operatively with colleagues to understand customer requirements, and with the guidance from more Senior Consultants, help provide a customer value-add service from the Smart™ Product Suite.
Your role will consist of:
- Providing support to our customers as part of the Kainos Smart™ Gold Service, enabling our customers to maximise value-add from the Kainos Smart™ Product Suite by:
o Executing, Reporting and Maintaining customer Test Packs.
o Performing analysis on customer test coverage to recommend enhancements and improvements that will provide additional customer Value.
o Liaising directly with customers on a regular basis as part of the Smart™ Gold Service.
- Providing Business-as-Usual support to our customer-base for our suite of Smart™ products – including Smart™ Test, Smart™ Audit and Smart™ Shield.
- Designing, building, troubleshooting and performing Quality Assurance on customer test packs. From initial discovery of the customer’s specific configuration, you will help define the scope of appropriate tests to be created, ensuring they are aligned with customers’ test strategies. You will utilize the test scope to design and build test packs in Kainos Smart™, achieving a balance of efficiency versus added value for the customer.
- Training - You will help transfer knowledge of the Smart™ Test, Audit and Shield Applications to customer teams and colleagues.
- Contributing to Continuous Improvement - Outside of customer engagements, you will contribute to the continuous improvement of the Kainos Smart™ Product Suite by suggesting new features & functionality and liaising with development on the creation and testing of features, fixes etc.
- Working as part of team - You will work as part of a team, supported by experienced consultants and foster an inclusive culture in all that you do.
MINIMUM (ESSENTIAL) REQUIREMENTS:
Currently studying or have completed a degree in a relevant technical and/or business subject, eg. Engineering, Business, Human Resources, Finance, Economics and IT/Computer Science,
- Excellent customer focus, with experience in a customer-facing environment.
- Positive can-do attitude with the ability to work independently and to adapt your style and practices in order to respond to changing circumstances and customer needs
- Clear and effective communicator (both written and verbal). Due to the interactive nature of the role, our team members must be able to communicate effectively with both customers and colleagues.
- Ability to prioritise and plan your workload and meet key deadlines.
- Ability to apply all relevant standards and procedures to your own work, maintaining high levels of quality and accuracy at all times.
- Good commercial awareness and understanding of project and business dynamics.
- Excellent attention to detail.
- Capable of working within (remote) teams and alongside customers, as well as individual tasks with limited supervision.
DESIBRALE:
- Exposure to software development, business analysis or quality assurance/test consulting environments.
- Knowledge of the trends in information technology and quality assurance, especially ‘Cloud’ computing and SaaS concepts.
- Experience of working within a Software Application Support Environment.
- Experience of the Workday Application Suite.
- A developed understanding of manual and automated testing.
If your CV is of interest, you will be sent a short online PI Assessment to complete.
Online Assessment days are likely to take place in March 2023
These roles will commence in Summer/ Autumn 2023
WHO YOU ARE:
Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience. These values, applied collectively, help to produce an outstanding Kainos person, team and culture.
ABOUT US
At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow. Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day. For more information, see kainos.com
At Kainos, we recognise many of the greatest ideas and innovations come from a diverse mix of minds, backgrounds and experiences, and are committed to cultivating an inclusive working environment that drives changes in Technology. Therefore, we particularly welcome applications from groups who are typically under-represented in this sector including women, non-binary and transgender people. Read about flexible working, parental leave and other benefits here. All appointments will be on the basis of merit.
WHO YOU ARE:
Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience. These values, applied collectively, help to produce an outstanding Kainos person, team and culture.
We're an inclusive bunch at Kainos and we believe in equal opportunity. We welcome applications from all walks of life, including those with criminal records. Everyone who is offered a position here undergoes a basic background check , however no one is treated differently due to their background where it isn't relevant to the role. It's important to note - failure to reveal information which is relevant to the position sought, could result in us having to withdraw the conditional offer of employment.
In short: Having a criminal record will not exclude you from a career with Kainos. This depends entirely on the nature and requirements of the position, together with the circumstances and background of offences. Kainos has a policy on the recruitment of ex-offenders (available on request).
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