Great opportunity to join our wonderful front office team as one of our receptionist's

Great benefits, full time, 8 hour shifts - preferred experience in similar position, full training will be given

Team Member - Hotel Reception

Shift Work - 5 days per week including weekends, Own Transport is essential or Live-in Accommodation is available if required

Customer Service: · To ensure core and departmental standards areadhered to at all times · To exceed customer expectations (Wow Factor). · To give the hotel a lasting first and last impression. · To ensure consistent, efficient and friendly service is given throughout a guests stay. · Service maintained when front office systems go down. · Ensure that the desk is manned at all times. · Has a basic understanding of local attractions.

Communication: · To perform a thorough handover at the end of each shift. · To feedback positive and negative comments from · guests to relevant departments · To ensure any communication for a guest gets to them promptly · To ensure calls are transferred to the relevant departments quickly and efficiently · To ensure messages and bookings are taken and delivered promptly to other departments within the hotel · To handle guest problems and queries in a professional manner.

Sales: · To maximise every opportunity to capture revenue · To be fully aware of how to make a reservation. · To know how to handle an ‘ out of hours’ conference or wedding enquiry professionally · Ensures to upsell at all relevant opportunities, to enhance to guest stay and the benefit of the hotel. · To proactively listen for sales leads and pass to the relevant department.

Systems: · To have an excellent understanding of the hotel Front Office System · To have a basic knowledge of Word, Excel and Outlook and know how to locate various documents. · To understand the switchboard and telephone systems.

· To know how to access the relevant helpdesks if any systems go down · Carry out departmental check list in accordance with departmental procedures. · To have a basic understanding of the back up system · To have a clear understanding for all systems that interlink with reception - such as interfaces, servers, printers, POS systems, minibar, vincards, servebase ·

Job Type: Full-time

Salary: From £11.50 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Tips

Ability to commute/relocate:

• Morpeth, NE65 8XF: reliably commute or plan to relocate before starting work (required)

Job Type: Full-time

Salary: From £11.50 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Tips

COVID-19 considerations:
Macdonald Hotels & Resort are committed to providing a Safe & Sound workplace for our employers. All appropriate safety measures are in place amd have carried out robust training with our teams

Ability to commute/relocate:

• Morpeth, NE65 8XF: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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