SERVICE DESK ENGINEER | YORKSHIRE | HYBRID WORK

LOOKING FOR AMBITIOUS IT PROFESSIONALS IN SHEFFIELD | CHESTERFIELD | HUDDERSFIELD | LEEDS | BARNSLEY | DONCASTER

AMAZING OPPORTUNITY | INCENTIVISED TRAINING & DEVELOPMENT | UP TO £25,000 + EXTRA £4,000 IN INCENTIVES

This is a fantastic Opportunity for IT Support professionals within a dynamic, people driven & award-winning organisation. We are looking for passionate and high performing people who enjoy and thrive on thinking outside the box. The organisations current employees are incentivised financially with clear progression in a fast-moving, forward-thinking company which is continually growing.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The technical part…

As a service desk engineer, you will work in an amazing team environment whilst:

• Reporting to the Service Desk Team Leader, you will handle and resolve desktop, laptop, printer, application issues and basic network and server troubleshooting with administration.
• You will be required to communicate effectively with the client and manage technical queries in line with standards and customer-specific SLA’s.

You will also be;

• Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for customers
• Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
• Working on specific IT projects for customers as directed by the Service Management team

What’s else is on offer?..

Through the organisations one-of-a-kind training programme, you can increase your earnings by £4,500. The Academy is a structured learning and development program that gives you the opportunity to improve your technical ability, enhance the quality of service you provide to our customers and increase your earning potential.

The organisation also offers:

• 25 days annual leave plus public / bank holidays
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more!
• Online gamification platform with real time updates on performance against key targets which can be adjusted on a weekly basis and available to all engineers from day 1. This comes with weekly cash incentive prizes! You could earn a potential £700 per year!
• Casual dress policy
• Company pension scheme
• Life assurance
• Breakout facilities with table tennis and gaming suites
• Much, much more!

What to do next... simply get in touch/apply here!

Cloud Decisions are proud to be part of Microsoft UK's Partner Talent Services and able to you to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are also Microsoft certified in Microsoft Azure and Microsoft 365, allowing us to have conversations at depth with you about your technical/consulting experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background.