We’re looking for a Team Leader to join our Call Handling Team based in Loughton. Within this role, you can enjoy Pension Contributions up to 7.5%, cycle to work scheme and even more.

Location: Loughton - office based

Contract: Full time, permanent – flexible and part-time hours available if desired, just let us know

Responsibilities

Kier Places is looking to recruit a Call Handling Team Leader to work within our Housing Maintenance Contract Administration Team. The post holder will undertake support duties for the operational and office-based teams, including but not limited to day-to-day management of the Call Handling team advisors. Your day to day will include:

• Collating all statistics from the system to produce any reports the management team require, for example, productivity report
• Conducting training for new employees and/ or any refresher training required
• Be a proactive and responsible manager, taking ownership of your respective Customer Service Teams and ability to step into the other team leader roles if required.
• Work effectively with other Customer Service Team Leaders to ensure an “end to end” service approach is always adopted, avoiding the risk of operational silos developing

What are we looking for?

This role of Team Leader is great for you if:

• Have evidence of managing a team to achieve excellent customer services
• Are open to change while ensuring business priorities are not compromised and be performance driven
• Can utilise metrics to drive individual and team achievement, taking ownership for the teams contribution to overall departmental performance

We’re all about finding potential here at Kier, and transferable skills are always welcome! So even if you don’t tick every box, please apply and we can have a chat. We want to hear from candidates from all backgrounds and experiences, and we especially encourage those from underrepresented communities to get in touch with us.

If you require any reasonable adjustments during any part of the application process, please get in touch at InclusiveRecruitment@kier.co.uk to discuss and arrange these.

We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

• new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance, and more
• Green Car Scheme
• Smart Spending App
• Critical Illness Cover
• Dental Cover

And so much more! You can read the full details of all of our benefits on our website.

Who is Kier?

As a leading UK infrastructure services, construction and property group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK.

Our projects are those that support the local communities we work in, helping them thrive and progress. We take pride in bringing specialist knowledge, sector leading experience and fresh thinking to all that we do.

We are collaborative, trusted and focused, and we will empower you to achieve your career goals, and listen to your thoughts, ideas and challenges.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives. You can see more about our D&I action plan here.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant’s criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.